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Key Features of our Customer Service Portal to help you

Journey with us through our expanding ecosystem

  • 24/7 Support: Our dedicated support team is available around the clock to assist you with any questions or issues you may have.
  • Comprehensive Knowledge Base: Access a wealth of information, including FAQs, guides, and tutorials to help you navigate our services with ease.
  • Ticketing System: Submit and track support tickets to ensure your issues are resolved promptly and efficiently.
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Simplify Your Support with Our Tailored Ticketing Solution

Enter your business email to subscribe to our customer portal. If you are an existing customer with Market Forever, you should have received your login details during the onboarding call. However, if you haven’t, please leave your email address, and one of our admins will contact you to create your account if needed.

User-Friendly Interface

Customizable Solutions

24/7 Support

Integrated Tools

Why Choose Us

What makes our helpdesk stand out?

Using a support ticket system instead of WhatsApp offers several advantages: organized tracking, detailed documentation, efficient management, clear accountability, 24/7 availability, and scalability as well direct logging for our support team to work on your ticket faster. While WhatsApp is good for quick chats, a ticketing system provides a more structured and reliable way to manage customer support.

If you prefer other support methods like phone calls, meetings, or in-person meet-ups, please inform your account manager, who can provide you with the various pricing options for these services.

Frequently Asked Questions

Millions of customers rely on our services to get their ideas online.

You can access the Market Forever’s client portal clicking on Login. Use your login credentials provided by your account manager to sign in.

If you forget your password, click on the “Forgot Password” link on the login page. Follow the instructions to reset your password via email or message your account manager.

To submit a support ticket, log in to the client portal and navigate to the “Helpdesk” section. Click on “New Ticket,” fill in the required details, and submit your request.

Yes, you can track the status of your support tickets in the “Helpdesk” section. Each ticket will display its current status, priority, and any updates from the support team.

To update or add information to an existing ticket, open the ticket in the “Helpdesk” section and use the comment or update fields to provide additional details.

You can submit any technical issues, feature requests, or general inquiries related to Market Forever’s through the helpdesk. Our support team will assist you accordingly.

For immediate assistance, you can use the live chat feature on our website, WhatsApp group or contact your account manager directly. If you have the other account management plans you can also call directly, set up a meeting or we can visit you in person. ( Please note, this is dependent on the account management package you have taken at the onboarding)

The knowledge base is accessible through the client portal under the “Resources” or “Help” section. It contains FAQs, guides, and tutorials to help you navigate or access this from the homepage of this site.

If you encounter an error while using the portal, try refreshing the page or clearing your browser cache. If the issue persists, submit a support ticket or contact your account manager for assistance. We are always looking to improve our services and appreciate your feedback, feel free let us know how we can continue to improve our service offerings and customer service level.

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